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Position Description:

The Intake Specialist, in cooperation with the Family Master Case Manager and Director of Family & Young Adult Services, is accountable for smooth operations of the Family Haven which includes all aspects of shelter and transitional housing services for up to 11 homeless families who seek shelter, including intakes, providing initial referrals for services, ensuring immediate needs are met (like food, toiletries, etc.), maintaining shelter supplies and inventories, explaining shelter expectations and enforcing shelter rules.

This role serves as a member of the Family Haven Alliance and therefore requires compliance with all expectations of that relationship such as participating in weekly community coordination meetings, providing family triage reports to that group, communicating with community diversion specialist, completing mandatory assessments and reports and maintaining HMIS documentation as required. This position is accountable for maintaining accurate physical and electronic files on all clients which includes all entries being made within 48 hours of information acquired.

Responsibilities:

• Complete client orientation and check-in for families in an emergency shelter facility
• Enter new client data into client database (HMIS) and track shelter beds online in a timely manner
• Meet with clients to determine immediate needs and establish initial goal setting for families
• Communicate with and provide triage reports to local agencies to connect families with appropriate services
• Work with program case managers to transfer families after shelter stay for further assistance
• Oversee the daily needs of shelter residents: distribute personal supplies, manage turnovers, etc

Qualifications:

• A.A. in the social service field, B.A. preferable
• A minimum of two years experience in the social work field
• Strong computer skills and the ability to learn new programs
• Knowledge of community resources
• Ability to work independently and as a team with a strong sense of focus, task-oriented, non-judgmental, open personal qualities, clear sense of boundaries
• Excellent people skills with a welcoming, upbeat personality and the ability to communicate effectively
• Not afraid to get hands dirty and problem-solve on the spot
• Capable of maintaining accurate high volume data entry
• Ability to function effectively under stressful situations
• Must be flexible with schedule due to nature of emergency intakes
• Must maintain a professional approach to all aspects of work
• Ability to legally operate a motor vehicle and provide own transportation
• Spanish speaking is a plus
• Possess compassion and hope for the individuals served
• Passionately dedicated to service

Reply with cover letter and resume.

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

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